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After owning an LG TV for several months, I decided to mount it and went looking for the right mounting hardware. After looking around for a while, I found this LSW400BG wall mount would exceeded my expectations for features, so I bought one on eBay, as I could not locate one for sale at any other retailer on the internet, nor did LG itself have them in stock.
Unfortunately, one of the bags of parts that was supposed to be included was missing, and over the course of several weeks and more than
... read more a dozen calls to LG support staff, I attempted to communicate my need for a replacement bag of parts. $5 worth of plastic to mate the wall mount to my TV was all I needed, and not only could a replacement not be ordered, but the support staff consistently failed to even understand what I was asking for. No matter who I spoke to, or what I asked for, no matter how detailed my request or how much research I did to be explicit with my request, nobody could help me get what I needed.
Since trying to speak with the LG support "specialists" was a total and complete failure, I considered the process a personal defeat and ended up just buying an LSW200BG (similar wall mount designed for smaller TVs) off eBay in order to get the 4 plastic connectors I needed to successfully mate my TV to the LSW400BG.
The wall mount itself is superb, but attempting to order a simple replacement part was one of the worst customer service failures I've ever encountered.
I absolutely recommend this wall mount, but god help the person who has lost a required part, as you will have to order an entirely new wall mount to get it.
Customer Service 1/5
7 years ago
Great product, high quality!
I bought this for my 47" CM565 Cinema3D tv. I installed it easily after watching a few wall mounting videos online. I had my dad help me lift and slide the tv into place and he helped me pull the tv out from the wall and set the tilt angle. I can turn the tv left or right by myself It is very secure and does not sag over time or wander from where it is set.
I am very impressed with the quality LG went with on this item! It looked very nice in the box when I first seen it! Get this for your tv
... read more if it calls for it. I paid less for this name brand mount than Wal-Mart sells their chepest brand of wall mount for so I am very very happy!
I am an integrator hired to install the 77"
The TV is the Best picture ever
The ONLY PROBLEM!
Standard TV mounts WILL NOT work on this TV!
You will need to use the LG mount to mount this TV on a wall
On Yeah, and by the way, YOU CAN'T FIND THE MOUNT!
$20,000 for this 77" TV and the mounts are not available
The biggest slap in the face is the mount sell for $100
LG sells a $20,000 tv and can't throw in a $100 mount which you can't wall mount without.
If the picture wasn't "Drop Dead"
... read more gorgeous, I wouldn't even recommend
Sweepstakes entry received for review.
2 years ago
Bought this bracket from Amazon and included the professional installation. I'm sooooo glad I had the professional installation for there's no way you can install this mount with the TV by yourself! It was a tough job for the two professional installers.
But the installers did a great job and everything in the kit matched up correctly to the TV. The two most difficult steps were converting the OLED77 from a stand configuration to a wall configuration and then lifting and fitting the mounts on
... read more the TV to the bracket.
The first step of converting the mounting bracket on the TV to the wall mount position is a nail bitting event....for the TV is so thin and you need to rotate the base bracket so it's behind the TV. When you remove the screws to allow it to rotate, it does not rotate freely. If your not an LG tech you aren't certain what is too much force and not enough. You have to give it that extra "push" but in doing so everyone was worried about cracking the glass!
The second step takes a minimum of two people to mount the TV to the bracket. The TV is not only large, but heavy too. It ways 120 lbs so its pretty awkward to line the mounting posts on the TV through the mounting holes on the bracket. While the installers did all the work, I was able to assist by shining a flashlight so they could see the mounting holes when they were mounting the TV.
But once done it was like "wow"!!! It looks so beautiful on the wall!!! And it's a strongly secured. Although if installing the TV on an existing wall, I recommend installing all the bolts to the studs. The directions stated to mount only 4 with the other screws offset from the stud and into the sheetrock. Trust me, the sheetrock does no good!!!
The only reason I gave it 4 stars instead of 5 is because of awkwardness to rotate the TV on the mount. It moves super easy left to right and vice versa. And it tilts down easy too. But if you want to till it up so its completely vertical that's a pain with this TV. For you don't want to put force on the front glass to till it back in fear of breaking the TV. So you only have the lower part of the TV on the stand portion to try to tilt this huge TV backwards.
But in my case a slight downward angle was the perfect angle for my setup. I originally had the TV mounted on an entertainment center but this is sooooo much better!!
Bought this wall mount for our amazing 65" curved LG TV and its great, so easy to put up, and yes we bought it in the uk, and we bought 2 by mistake so we do have a spare still in the box brand new if anyone interested, as we know how hard it is to get this wall mount now.
Sweepstakes entry received for review.
2 years ago
This is our first Smart TV. Very glad we purchased this unit. Have had a great experience so far.
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Highlight your sleek, stylish and slim TV in any room in the house while maximizing viewing potential with easy-to-use TV wall mounts from LG. Genuine LG TV wall mounts help you showcase the designs of our stunning televisions.
Is it a wall mount -- or something better? Genuine LG TV wall mounts provide an array of convenient features that make it easy to infuse your television into your home’s own unique look and feel, while keeping it safely secured, including:
Incredibly slim designs: Now you can mount your television right against the wall, using less space for a seamless transition.
Space-saving solutions: Keep your tabletops clear and uncluttered while enjoying easy installation of LG’s TV wall mounts. They sit close to the wall for unobtrusive styling. You can choose to angle it up, down, left or right for easier viewing.
Dry-wall-ready designs: No need to find wall studs, our TV wall mounts can hang anywhere you want your TV to be.
Availability in a variety of sizes: It’s easy to find the right flat screen TV wall mount for your compatible TV model.
VESA compliant: Adheres to an industry-wide standard, providing a variety of mounting options.
Boasting the latest innovations like incredibly slim, easy-to-install designs and dry-wall-ready features that let you hang your television anywhere you like, browse all of the LG flat screen TV mounts and display your television as it is meant to be -- like a work of art. Available in a variety of compatible sizes for your television, we make it easy to find the one right for your TV. Be sure to see our entire collection of genuine LG accessories, including 3D glasses, our amazing LG Magic Remote and of course our head-turning televisions and so much more. See how we’re making life good.